Introduction
CloudSlicer.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 3D printing quotation API service.
Information We Collect
Personal Information
- Account Information: Name, email address, and password when you create an account
- Payment Information: Billing details processed securely through Stripe (we do not store credit card information)
- Communication: Messages you send us through our contact forms or support channels
Technical Information
- API Usage: API calls, timestamps, file metadata, and processing results
- Log Data: IP addresses, browser type, and access times for security and analytics
- 3D Model Files: Temporarily processed for slicing analysis, then automatically deleted
How We Use Your Information
- Provide and maintain our API service
- Process payments and manage your account
- Respond to your inquiries and provide customer support
- Improve our services and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
File Processing and Storage
Important: We take your file privacy seriously:
- 3D model files are temporarily stored in AWS S3 during processing (typically 30-120 seconds)
- Files are automatically deleted immediately after slicing analysis is complete
- We do not retain, view, or use your 3D models for any purpose other than providing the requested analysis
- All file transfers are encrypted using HTTPS/TLS
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
- Service Providers: With trusted partners like Stripe (payments) and AWS (infrastructure) who help us operate our service
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and monitoring
- Automatic file deletion after processing
Your Rights
You have the right to:
- Access and update your account information
- Delete your account and associated data
- Request information about data we've collected
- Opt out of marketing communications
Data Retention
- Account Data: Retained while your account is active
- 3D Model Files: Automatically deleted within minutes of processing
- Usage Logs: Retained for up to 2 years for security and analytics
- Payment Records: Retained as required by law and payment processors
Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.
International Users
Our service is operated from the United States. If you are accessing our service from outside the US, your information may be transferred to, stored, and processed in the US.
Changes to This Policy
We may update this Privacy Policy from time to time. If you are a registered user, we will notify you of any material changes by email or through our service dashboard.
Contact Us
If you have questions about this Privacy Policy, please contact us: